
Snow removal - Terms and conditions
Terms and conditions - Déneigement Loyal
- After a snowfall of 5 cm or more, snow removal will be carried out in such a way as to best serve our clients in the professional judgment of Déneigement Loyal, and to the best of our ability. Déneigement Loyal must be permitted to remove snow from your driveway at any time of the day or night.
- Snow removal means moving or blowing snow from the described physical area to an area close by on your property. This service does not include removal of snow accumulation from the roof, gusts of wind, or removal of ice resulting from freezing rain, sleet or compaction. No loading or snow transportation, sanding, salting, de-icing or hand shovelling is indicated in this contract unless otherwise specified. Please note for security reasons, we will leave 2 feet distance from your tempo, garage, stairs etc.
- The term of this contract is from November 1st to April 1st of the indicated season, or up to the total accumulation of 250 cm of snow as recorded by the local Weather Bureau in Montreal, Qc. (The average annual snow for this area is approx.250 cm). The customer agrees to pay such a surcharge for additional accumulations of snow proportionally to the agreed rate charged. Should this occur, you will be contacted and offered the option to pay the surcharge or end your contract.
- Additional services requested by the customer that cannot wait or be done during regular snow removal services may be done at an additional charge (ex: requests for individual cleaning when a vehicle is moved upon return from vacation, or snow is piled from a roof or walkway). Any snow placed (shoveled) by the customer in the described physical area after our final passage will be considered as a service call and additional fees will be charged.
- Cheques returned for any reason will incur an administrative fee of $50.00 per cheque. If for any reason, Déneigement Loyal must return or exchange any cheques, an administrative fee of $50.00 will be applied. An administration fee of 6% per month will be charged if payment is not received by the indicated dates.
- In default of any payment or upon the breach of any of the conditions herein on the part of the client, this contract shall be rendered null and void. Déneigement Loyal shall be released from all liability for services up to that time and shall not be required to perform any further services under this agreement. Upon the cancellation of the contract by the client, Déneigement Loyal shall only refund 50% of the total contract. Please note that any abusive or aggressive behaviour towards any employee will not be tolerated and will result in your contract being cancelled without a refund. Slander related to the company or employees on any social media platform by anyone at the client's address may result in cancellation of your contract with no refund.
- The customer understands that it is his or her responsibility to ensure that no articles are left and/or hanging in the designated snow removal area.
Déneigement Loyal shall not be held responsible for damage to these articles such as recycle boxes, extension cords, flower pots, garbage cans, etc. Déneigement Loyal shall
not be held responsible for any damages caused to articles left in the snow removal area, nor property, moveable and immovable arising from the invisibility due to
snow coverage, including, but not limited to water valves, asphalt in poor condition or gravel. Déneigement Loyal shall not be responsible for any damages arising from
scraping, scratching or rusting of the driveways. We are not responsible for any grass damage that is not marked off by the owner.
Déneigement Loyal is also not responsible for rocks from your gravel driveway or the city streets that appear on your property when the snow melts. For downward slopping driveways, the contractor shall not be responsible for damages caused to borders, retaining walls or garage doors caused by sliding snow removal equipment arising from icy conditions. Abrasives must be applied by the customer or operations may only be done partially.
Any damage must be reported to us as soon as possible by telephone or e-mail prior to May 1st of the current season. No invoice will be accepted for repairs that were not done by Déneigement Loyal unless a written agreement was put in place in advance by both parties. - In the event that vehicles are parked in the driveway, snow will only be plowed for the accessible areas opening on to the street. Please note that driveways in gravel or extra parking spots on the grass will only be plowed IF/WHEN the ground is frozen.
- Walkway clearing and manual shoveling services, if included in this contract, will begin at the end of each snowfall. This service does not include removal of snow accumulation from the roof, gusts of wind, or removal of ice from the walkway resulting from freezing rain, sleet or compaction.
- Making a payment means acknowledging and agreeing to the Terms and Conditions outlined in this contract.